Refund Policy
Last updated: 11 October 2026 · Version 2026-10-11
What is generally refundable
A paid event or AI photo pack may be considered for a refund where the purchase was made in error, was duplicated, or the purchased entitlement could not reasonably be provided due to a service issue attributable to Fotemo. Refunds are subject to review and applicable payment rules.
What is generally not refundable
Used event entitlements, consumed AI photos, completed service work, or purchases made after the business owner has received and used the relevant entitlement are generally not refundable. This does not limit any non-waivable rights under applicable law.
How to request a refund
Email hello@myfotemo.com with the business owner account email, purchase or payment reference, what was purchased, and the reason for the request. Do not send passwords or unnecessary guest personal data.
Review and timeline
Refund requests are reviewed after the purchase details are verified. The expected refund timeline is within 7 working days of approval. If approved, the refund is sent back to the original UPI payment.
Unused purchases
An unused paid event (not yet created, with no AI used) is refundable within 7 days of payment confirmation. An AI photo pack is refundable within 7 days only if none of its photos were used. Once an event is created or AI photos are used, the purchase is not refundable. Duplicate charges, billing errors and entitlements not applied are always investigated.
Failed or pending payments
If money was deducted but the payment shows pending or failed, Fotemo may need to confirm it with your bank before correcting it. If the payment is confirmed but the event or AI photos were not added, Fotemo will add them or refund where appropriate.
Contact
For refund questions, email hello@myfotemo.com.